tag:blogger.com,1999:blog-13575764.post895614609239381868..comments2008-06-21T18:36:28.502-07:00Anshu Sharmahttp://www.blogger.com/profile/16808179818443881370noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-13575764.post-12107185722095629192008-06-21T18:36:00.000-07:002008-06-21T18:36:00.000-07:00Great post! Very near to our hearts as we will explain.<BR/><BR/>The best form of flattery a vendor can give a customer/consumer is to listen to them. Even better, how about soliciting constructive comments -- that can result in profitable change? Here's a great example of all the Web 2.0 goodies that can be put to work for any organization.<BR/><BR/>If you are looking for a SaaS and enterprise friendly solution to make this happen, talk to us. Yup -- sounds counter-intuitive but we've built our solution solution acknowledging the fact that this solution has to co-exist in the enterprise eco-system. It also works if you are designing from a blank canvas :)<BR/><BR/>We will be doing a public launch later this summer, but let me know if you want a sneak peek. Our website is at http://idea-magnet.com and we will be adding more content over the next few weeks.<BR/><BR/>Thanks.Idea Magnethttp://idea-magnet.comnoreply@blogger.comtag:blogger.com,1999:blog-13575764.post-5861456378498276832008-05-21T07:41:00.000-07:002008-05-21T07:41:00.000-07:00I agree that listening to customers is right for starbucks, but the channel it chose is wrong. Something wrong to assume that all hardcore starbucks fans go to starbucks website to give feedback. Rather I would say add such electronic feedback kiosk in each starbucks. I won't mind giving my feedback while my coffee is getting ready. But I never visited starbucks website, nor will ever go there. This is not to blame salesforce. Hosting ideas apps is great, but not appropriate for satrbucks. It makes more sense for SFDC ideaexchange or any other internet driven business.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-13575764.post-45376920755242331722008-03-29T18:21:00.000-07:002008-03-29T18:21:00.000-07:00Very good point Anshu. I agree that businesses should focus on building core competencies and maximizing value to shareholders instead of trying to pioneer tech infrastructures and I believe that's where SaaS innovations are of tremendous value. I expressed similar opinion on Talent Management SaaS solution at http://www.enterprise20link.com/Gopi Padakandlahttp://www.blogger.com/profile/09554765926145106015noreply@blogger.comtag:blogger.com,1999:blog-13575764.post-55153014496305127032008-03-28T19:27:00.000-07:002008-03-28T19:27:00.000-07:00Great post anshu. You can also link to Salesforce.com's IdeaExchange as another example. In fact IdeaExchange was launched in October 2006. <BR/>http://ideas.salesforce.com/<BR/><BR/>For more best practices on creating your own community visit the Salesforce Ideas Blog.<BR/>http://blogs.salesforce.com/ideas/blog_index.htmlJamiehttp://ideas.salesforce.com/noreply@blogger.com